since 1996
Professional Online and Classroom Training


ITIL v3.5 Foundation Course

The IT Infrastructure Library® (ITIL) is the most widely accepted approach to IT service management in the world. ITIL is a best practice framework that has been drawn from both the public and private sectors internationally. It describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).

In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using our inter active online training you'll learn the core disciplines of ITIL best practices. Upon completing this course, you'll be well positioned to successfully complete the ITIL courses & exams required for entry into the future ITIL intermediate level & Master level training courses.

 
About ITIL Training

The Foundation Certification Exam is included in the course. The Foundation exam is a 40 question multiple-choice exam, one hour in length. You need 28 questions passed out of 40.

ITIL Syllabus

• Service Management as a practice

• Understand the concept of good practice

• The concept of a service

• The concept of Service Management

• Define processes, roles and functions


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